Selling a property with sitting tenants requires a delicate balance of transparency, coordination, and respect for tenant rights. Unfortunately, when these elements are mishandled, the sales process can quickly become strained.
In one recent case, Green Kite Property Management was responsible for tenancy management while the property was listed for sale through an external agency. Despite our efforts to maintain open lines of communication, the sales agent consistently failed to engage with us regarding key aspects of the process. This lack of coordination led to several avoidable issues:
- Poor Communication with Tenants: The agent did not adequately inform tenants about upcoming inspections or the broader sales timeline. As a result, tenants were left feeling uncertain and frustrated, which impacted their willingness to cooperate.
- Disregard for Tenant Expectations: The agency did not take the time to understand the tenants’ concerns or preferences, such as notice periods or preferred times for access. This created tension and disrupted the tenants’ sense of stability.
- Minimal Liaison with Our Team: Despite our role in managing the tenancy, the agent rarely consulted us before making decisions that affected the tenants. This siloed approach undermined our ability to support both the tenants and the landlord effectively.
In contrast, the property we sold — listed and managed entirely by Green Kite — demonstrated the value of an integrated approach. With clear communication, proactive engagement, and a shared understanding of tenant needs, the process was far smoother and more respectful for all parties involved including achieving a street record. This result speaks for itself, and we’re proud to have delivered it with integrity.
This overall experience underscores the importance of choosing a sales partner who understands the nuances and tenancy laws of rented properties and prioritises collaboration with property managers. When tenant relationships are mishandled, it not only jeopardises the sale but also risks long-term reputational damage.
Selling with tenants isn’t always simple — but with the right approach, it can be seamless and rewarding for all parties.
Call us today for a free sales strategy.
